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Frequently asked questions
Got a question? To save you some time, we've already answered some of our frequently asked questions. If you can't find the answer you're looking for, please contact us.
Shipping is free for orders from €25. For orders below €25 we charge €6 shipping costs. Delivery takes 15–30 working days.
We ship worldwide. Delivery takes 15–30 working days. Shipping is free from €25, otherwise €6.
Yes, delivery to pick-up points is possible for most countries. Delivery takes 15–30 working days. Shipping is free from €25, otherwise €6.
Once your order is placed, we will immediately start with fulfilling it in order to provide you with the fastest delivery time possible. Therefore, your order cannot be changed once it is placed.
Once your order is placed, we will immediately start with fulfilling it in order to provide you with the fastest delivery time possible. Therefore, your order cannot be changed once it is placed.
Once your order is placed, we will immediately start with fulfilling it in order to provide you with the fastest delivery time possible. Therefore, your order cannot be changed once it is placed.
We want to make you feel marvellous. That also means that if you're not 100% happy with your purchase, you can initiate the return process via our Exchanges & Returns page within 100 days of receiving your order. For the return to be accepted, the product(s) must be in good condition, with tags securely attached. We also encourage mindful shopping practices, as ordering multiple items for trial and making subsequent returns increases shipping emissions and packaging waste.
Products purchased at a partner store must be returned or exchanged there. We cannot process these returns via our online returns portal.
If you have a product that's in need of repair or with which you have encountered a quality issue, please get in contact with us here.
Within the Netherlands, Belgium, Germany, France, Austria, Denmark, Spain, Italy, Poland, Sweden, Switzerland (on mrmarvisol.shop/ch), and the United Kingdom (on mrmarvisol.shop/gb), we offer free returns/exchanges.
Products purchased at a partner store must be returned or exchanged there. We cannot process these returns via our online returns portal.
If you have a product that's in need of repair or with which you have encountered a quality issue, please get in contact with us here.
Within the Netherlands, Belgium, Germany, France, Austria, Denmark, Spain, Italy, Poland, Sweden, Switzerland (on mrmarvisol.shop/ch), and the United Kingdom (on mrmarvisol.shop/gb), we offer free returns/exchanges.
Returning or exchanging your products is very easy. All exchanges/returns start by submitting them online first. Simply enter your order number and postal code on the Exchanges & Returns page, and the rest of the instructions will follow. Free exchanges & returns are available for orders delivered to mainland addresses in The Netherlands, Belgium, Germany, metropolitan France, Switzerland, Austria, Denmark, Spain, Italy, Luxembourg, Poland, Sweden, and the United Kingdom. If you encounter any problems or if you are not able to submit your exchange/return online, please reach out to us via hello@mrmarvisol.shop.
Products purchased at a partner store must be returned or exchanged there. We cannot process these returns via our online returns portal.
Products purchased at a partner store must be returned or exchanged there. We cannot process these returns via our online returns portal.
After submitting your return or exchange request, you’ll receive a return barcode or label via email. After we receive your return, we will process it as soon as possible. In case of an exchange, the new items will be sent to you as soon as possible, once we’ve received your returned items. Please note that it can take approximately 10 working days or 14 calendar days from the moment you hand in the parcel until your replacement item is dispatched or your refund is processed. In all cases, you’ll receive a confirmation e-mail.
MR MARVIS believes in the quality of its products, they’re designed to last. If your MR MARVIS product needs to get some extra attention after a while we gladly help you out. For damaged products, MR MARVIS offers a repair service (this excludes discolourations and pilling) and/or advice to get your product(s) back in the shape they intend to be.
Want to make use of our repair service? Please get in touch with us.
Want to make use of our repair service? Please get in touch with us.
Repairing is always better than not using your product anymore. Therefore, MR MARVIS offers repair services for its customers. Taking the issue, the age of the product as well as your location into consideration, we will find an appropriate solution.
The Reparations Fund, established by the AGEC law (Anti-Waste for a Circular Economy), aims to encourage the French to repair their textiles and shoes rather than throw them away. Through the Reparations Bonus, financial assistance is provided to cover part of the repair costs for these items, even when they are no longer under warranty. This initiative helps extend the lifespan of products and contributes to waste reduction. To benefit from it, simply visit a certified repairer who will apply the bonus directly to your bill.
To learn more about the Repair Fund, click here.
To learn more about the Repair Fund, click here.
B Corps (Certified B Corporations) are commercial companies verified by B Lab to meet high standards of social and environmental performance, accountability and transparency. By becoming a B Corporation, we joined a global community of thousands of like-minded businesses using business as a force for good. Learn more about our B Corp journey here.
We're very attentive when it comes to our suppliers and production partners. All our garment makers are situated in Portugal and most of them have been with us for many years. Our belts are currently produced in Turkey, where we collaborate with trusted partners who share our commitment to quality and craftsmanship.
Since the foundation of MR MARVIS, we've focused on slow fashion: durable, timeless garments designed for long-term wear. The concept of slow fashion prioritises quality over quantity, encouraging customers to choose well-made clothing designed for longevity and repairability. Learn more about our approach in our Action Report here.
We don't do Black Friday. MR MARVIS is a slow fashion company. Our collection is designed for continuity rather than seasonal replacement, with existing styles remaining available alongside new additions. This helps us better manage overstock and unsold inventory, which is central to our business model. We know that many brands have a sale at the end of the season, but we want to make a difference; that's why we don't offer discounts.
Instead, we participate in Plant-A-Tree Friday. On this day, we support reforestation initiatives by funding the planting of one tree for every pair of trousers sold.
Instead, we participate in Plant-A-Tree Friday. On this day, we support reforestation initiatives by funding the planting of one tree for every pair of trousers sold.
It’s our mission to share positive energy around the world. We do so by creating iconic designs, offering best-in-class service and driving conscious decisions for people and the planet. As a clothing brand, we hold ourselves accountable for the impact we have. We're dedicated to doing better every day; creating value for everyone interacting with our company, and continuously working to reduce our environmental footprint.
We want to make people feel marvellous. First, through the creation of our shorts and trousers. But in some cases, it takes more than a perfect garment to make someone feel marvellous. That’s why we support various charitable organisations. In addition to financial support, we also donate our time and expertise to communities. Each year, we set a target amount of hours to be spent on voluntary work by our team. This target is based on (but not limited to) 4 hours per full-time employee.
We highly appreciate the diverse and international character of our team and value the different perspectives our colleagues bring to the table. Therefore, creating and nurturing a diverse, equal and inclusive working environment is super important to us. We have an annual diversity, equity and inclusion training for the entire team and invited an external consultant to look at the language we use on our website. But we are always looking for ways to further improve and learn in this area.
The finished products are wrapped in a 100% recycled plastic bag* – to protect the garment during transport and other handling – and transported per truck to our distribution centre in Roosendaal (The Netherlands). We do not use air freight to transport our finished garments. At the distribution centre, the plastic is removed and recycled. The product is shipped to the customer in a 100% FSC Recycled carton box, without plastic or virgin packing material. We review our shipping box every time we create a new style, to optimise the sizing in order to ensure we don't use unnecessary space. *RecyClass certified
We hope our customers take great care of their MR MARVIS items. By following the care instructions, you'll enjoy our products for a very long time. We provide a concise overview of the care instructions on the product pages. For detailed instructions, please consult our Care Guide. You'll also receive an email with specific care instructions after you've made your purchase.